Print My Plate, LLC (“we,” “our,” “us”) holds high standards for the quality of our weightlifting equipment. This Return and Refund Policy outlines the terms for cancellations, returns, and damaged goods purchased through [www.printmyplate.com] (“Website”).

CUSTOM ORDER POLICY:

1. Because every plate is custom-printed to customer specifications using chosen pre-colored plate blanks, customized products cannot be returned, exchanged, or canceled once production has begun.
   Please carefully review your design preview, plate colors, dimensions, and text before finalizing your order.

ORDER CANCELLATION WINDOW:

PLEASE NOTE:

1. Before Printing Begins: You may request to cancel or modify your order within 24 hours of placement for a full refund.
2. After Production Begins: Once your order has been sent to our print facility for custom decal application (typically 24–48 hours after order placement), cancellations or design modifications are no longer permitted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS:

If your order arrives damaged, defective, or with a manufacturing error that deviates from your approved digital preview, we will replace the item at no extra cost.

How to Report an Issue:

1. Email customer support at [[email protected]] within 7 days of delivery.
2. Provide your Order Number, a description of the issue, and clear photos/videos showing:
   
   • The defect, damage, or design discrepancy.
   • The original shipping box and packaging materials.
3. Upon claim approval, we will ship a replacement plate at no additional cost, or issue a store credit/refund at our discretion.

Note: Minor color variations between digital screen previews and final physical powder-coated or printed finishes do not qualify as manufacturing defects.

UNPRINTED BLANKS (IF APPLICABLE):

If you purchase standard pre-colored blank plates without custom printing:

• Returns are accepted within 30 days of delivery, or the customer can be sent their design in the mail for free to later apply to their blank plate.
• Items must be unused, unworked, and in original packaging.
• The customer is responsible for return shipping costs. Due to freight weight, the customer must pay 50% of the shipping fee, which will be deducted from your final refund.

Data Retention:

• We retain personal information only as long as necessary to provide our services, fulfill orders, comply with legal obligations, and enforce our policies.
• Payment information is generally handled by third-party processors and not stored directly on our servers.

B2B & BULK ORDERS:

• B2B and commercial orders are governed by the terms signed in your individual Sales Agreement or Purchase Order.
• Custom B2B orders are non-refundable once production or coating is authorized.
• Freight damage must be noted on the Proof of Delivery (POD) upon arrival and reported to us within 3 business days.